How to Contact Us
- Our studio business hours are 9:00 am - 5:00 pm CST, Monday through Friday.
- Saturday by appointment only. We are closed on Sundays.
- Email us directly at acdoan@celebratopia.com
- Send correspondence to 725 Morton Avenue, Aurora, IL 60506
- Phone us at 630-340-4545
Can I Visit Your Studio?
Our studio is open weekdays and you are always welcome to stop by. For the best service, phone us at 630-340-4545 or email us at acdoan@celebratopia.com to schedule a time to stop by.
Our Substitution Policy
We reserve the right to make any last-minute substitutions of equal or greater value if we are out of stock on an item or a supplier has unexpectedly discontinued an item. We will make every effort to contact you to approve the substitution ahead of time. We reserve the right to make an appropriate item swap in the interest of getting your gift out the door in a timely manner.eGift Cards (Gift Certificates)
You may purchase eGift Cards through our website for future purchases. All eGift Cards are delivered via email and are not refundable or returnable. You may not use an eGift Card to purchase other eGift Cards. eGift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Void if reloaded, resold, transferred for value, or redeemed for cash. If you suspect that someone has copied or stolen your eGift Card, contact us immediately. eGift Cards will not be replaced if lost or stolen without the purchaser's confirmation email as proof of purchase. For any additional questions, please email us directly at acdoan@celebratopia.comReturns
We make every effort to pack your gift carefully to ensure it arrives in perfect condition. If your gift arrives damaged or your experience is anything less than stellar service from start to finish, we're here to make it right.Please contact us and we will work with you on any issues you may have.
Refunds
If you order has not been processed yet, we will be happy to change or cancel your order and arrange a refund. Refunds will be credited to the original form of payment within two (2) business days and may take additional time to show up in your account.Once production has started on your order, we are unable to provide a refund. Please contact us and we will work with you on any issues you may have.
Promotional Codes
We occasionally offer codes to our customers and subscribers for special promotions. If you have issues with a promotional code at checkout, please call us at 630-340-4545. The following guidelines apply:- Celebratopia promotional codes have no cash value and their face value cannot be exchanged for cash or gift cards.
- We are unable to honor competitor’s promotional codes.
- If the total selling price of the purchase is less than the Celebratopia promotional code amount, only the purchase price will apply to the discount and no cash back is ever provided in exchange for any promotional codes.
- Celebratopia reserves the right to limit purchase quantities, as needed.
- Celebratopia reserves the right to cancel or amend special promotions at any time.
- Unless otherwise specified, Celebratopia promotional codes are for one-time use only and are valid only through their expiration date (if applicable).
Account Information
Your account helps you keep track of your order history, addresses and your wish list so you can return to them later.Press Inquiries
If you're a member of the media and would like to learn more about Celebratopia's story and services, please contact Amy at acdoan@celebratopia.com. Click here to view our credentials.