Frequently Asked Questions

We have several available methods to place an order! You can purchase a custom or pre-made gift through our website. You can call us to place your order. You can text or email your order. You can even chat with us about your order. You pick the method that is most convenient for you!

Yes! Whether it's table favors, a gift for a special guest or event gifts for all of your attendees, we are happy to work with you to create a memorable experience.

At this time, Celebratopia does not have liquor license, so we are not able to purchase alcohol for your gift. However, you may purchase and deliver wine to us to be included in your gift. Please note, your gift will need to be picked up at our Aurora location, as we are not able to ship or deliver gifts that include alcohol.

We are located in Aurora, IL and can hand deliver within 50 miles (delivery fees apply) of our studio location. We service the greater Chicagoland area, with emphasis on the western suburbs - including Aurora, Naperville, St. Charles, Geneva, North Aurora, Batavia, Montgomery, Sugar Grove, Oswego, Warrenville, Winfield and beyond! We can ship gifts anywhere in the United States. For more information on gift delivery, please refer to our Shipping, Delivery & Pickup page.

Our shop, located at 725 Morton Avenue in Aurora, is more of a design studio where we house our inventory and create your gifts. On occasion, we will have gifts available for immediate purchase. You are always welcome to stop by and see us for the latest selections or to discuss a custom gift.

Yes - please include the patient's room number and the hospital address when placing your order.

Possibly! It really depends on the availability of the contents of the gift. If we can't recreate the gift exactly, we will do our best to come as close to your expectation as we can. Contact us and we will work through it!

The more time we have to create your gifts, the better - especially around the holidays. Typically, we would recommend 1-2 days advanced notice. During the holidays (now!) we recommend a minimum of one week, or more depending on the order quantity. There are times when a popular item may run out of stock and planning ahead allows us time to possibly get more stock on order.

Actually, they don't! Tell us your recipient and the occasion and we can take it from there!

Absolutely! Enter your personalized note when placing your website order. You can also email or chat with us and we will be sure to include it.

We should be able to accommodate your same day request. Please contact us to check the schedule. We will do our best to fulfill your order.

Probably! It really depends on the availability of the items you are requesting. Please give extra time to find and procure the requested items.

In most instances, yes - please call to discuss the products you would like to include. Please note, that depending on the items you want to include, a design fee may apply.

Yes! We have a small sampling of some of our past creations in our Custom Gallery - check it out! We love custom requests and we would be happy to create a special gift for your occasion!

Have a Question for Us?

Feel free to send us a chat message, email or give us a call!